In the impossibly complex technical and economic equation that is a modern pulp mill, finding the point where a mill’s equipment, raw material supplies, and customer requirements come together to produce the right product for the right price at the right time is a major challenge; a challenge that can turn the hair of a mill manager prematurely grey.

USA industry consultant Bill Jordan calls finding that optimum balance point hitting the ‘sweet spot’ of a mill. A past plant manager of both Champion International and International Paper mills in Alabama and Minnesota, Jordan, now based in Decatur, Alabama, says that every mill has its sweet spot, and it varies not only from mill to mill but within a given mill over time, sometimes day to day.

With years of hands-on experience of making mills work, Jordan is used to chasing his sweet spot. To find it, he says, mill managers need to break out of the ‘volume focus’ and understand the whole process.

The biggest challenge, according to Jordan, has always been “knowing what was going on.” He has used everything — from matrix analysis to the classic Monday morning meeting — to find the source of the problems that beset a pulp mill.

The difficulty has always been the time it takes for information to ‘trickle down’ through the system, particularly when something is out of balance and the root cause itself is a constantly changing factor such as chip quality. “It can take weeks, even months of Monday meetings to find out that you have a problem that the guy out at the chipper caused without having a clue what he was doing to the digesters,” says Jordan.

Finding and hitting that balance — a dynamic, constantly changing target — is the nearly impossible job of the mill manager. To effectively manage Jordan’s elusive ‘sweet spot,’ mill managers must know what’s going on — quickly.
  Jordan recently assessed a new technology, The Virtual Chip Doctor (TVCD), that holds the promise of turning the management of the chip quality issue from the current largely ad-hoc processes into a precise science (See sidebar Up Close: The Virtual Chip Doctor).

Although the TVCD system has not yet been used in an Australian mill, Joel Young, a Canadian now working as chief chemist and technical manager at Visy Pulp & Paper’s PM#9 mill at Tumut, NSW, says chip quality problems here are similar, and the USA experience, where TVCD is being successfully utilised in a number of US and Canadian mills, provides a fair measure of how effective the system might be in this country.

A joint venture between New Hampshire-based Biomass Resources Inc and Fiber-M Technologies, of Bangor, Maine, The Virtual Chip Doctor’s approach to solving the chip quality problem is not an entirely new paradigm. Many pulp and paper companies have developed similar tracking techniques and analytical software in-house, at considerable expense. Joel Young observes that, “These systems, while potentially quite powerful, often ebb and flow in their use and utility owing to lack of standardisation in testing and data handling or operating platform. User familiarity and simplicity in data presentation also often compromise the utility of such inhouse programs.

“TVCD brings together the knowledge base and experience of Greg True of Biomass Resources with up-to-date webenabled software and data management. Combining the knowledge and experience of The Chip Doctor, with the user friendly attributes of TVCD provides state of the art in quality fibre processing.”

Where TVCD differs from existing models is by offering a ‘standardised’ internet-based system that can be installed and up and running, in any mill, in a matter of weeks. Essentially, what the developers are offering might be seen as the rough
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